We believe we may have a problem and we should do an update... for like the 1,000th time...?

Valued Esri Customer,

This email provides the information necessary to download, install, and authorize the ArcGIS 10.2.2 software. You will need the information below during the software installation.

ArcGIS 10.2.2:

The ArcGIS 10.2.2 setup package is designed to detect and upgrade an existing installation of the same ArcGIS 10.1 (including SP1), 10.2 and 10.2.1 product. The settings for the installation location, license manager (for Concurrent Use), or authorization  information (for Single Use or ArcGIS Server products) are retained in the upgrade. See the installation guide for more information on the installation upgrades, new installations, or installations over versions previous to 10.1.

Important! Oracle Geodatabase users, you must install the required ArcGIS 10.2.2 for Desktop, Engine, Server Oracle Geodatabase Object Schema Update and Editing Patch after installing ArcGIS 10.2.2. This patch resolves a critical issue where users are unable to create new feature classes or modify their existing schema (see KB article 42335 for additional information - http://support.esri.com/en/knowledgebase/techarticles/detail/42335; this information applies to 10.2.2 also).

The issue only occurs with Oracle geodatabases that have existed at 10.0 at some point: Oracle geodatabases that were upgraded from a previous release to ArcGIS 10.0,or Oracle geodatabases created with the ArcGIS 10.0 release. To obtain the patches, see:

http://links.esri.com/QFE285161.

NOTE Existing ArcGIS 10.2 and 10.2.1 authorization numbers will work with ArcGIS 10.2.2.

ArcGIS 10.2.2 for Single Use users:

If ArcGIS 10.2.2 will be installed on a different machine than where ArcGIS 10.1, 10.2 or 10.2.1 is currently installed, and you wish to use the existing ArcGIS 10.1, 10.2 or 10.2.1 authorization for ArcGIS 10.2.2, the ArcGIS 10.1, 10.2, or 10.2.1 product  must first be deauthorized before authorizing the ArcGIS 10.2.2 installation.

Obtaining Software Authorization Numbers:

If needed, the account's primary maintenance contact can obtain available authorization numbers from the Customer Care site http://customers.esri.com; click 'Authorization and Provisioning', then under Authorizations, click a product name to obtain its authorization number. The License version on authorizations eligible for use with ArcGIS 10.2.2 will display as 10.1-10.2 on the Authorizations and Provisioning portlet. For those outside the U.S., please contact your local distributor about your authorization numbers.

Customer Care Site Changes at 10.2.2:

For this early release, the download portlet will display version 10.2.1 and 10.2.2 as "Latest Release" for distributors and partners. Once the update is generally available to all eligible users, the "Latest Release" will display as 10.2.2 only.

Your Esri Software can be downloaded directly through the Esri Customer Care Portal.

Thank you for using Esri products!

Sincerely,

Esri Customer Service