Last week, CNN Money published an article claiming Android had an 80% customer turnover rate based on a survey by Yankee Group. Despite the fact that this number would mean Android users are more dissatisfied than users of any other smartphone OS, the story made the rounds.
CNN Money later came out and admitted they had made a rather large mistake. The statistic they quoted was the percentage of smartphone users who said “Android” in response to the question, “What operating system will your next smartphone run?” Clearly this 20% goes from being abominable to rather positive for Android, which is currently estimated to control 13% of the smartphone operating system market. A jump to 20% would be a massive gain.
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